Compassionate, Experienced Animal Lovers

For your convenience Top Knots & Tabbies will send you an automated text message that will remind you of your next appointment.

LATE APPOINTMENTS

When a client is late for an appointment it is at the discretion of the groomer to groom the animal. 

If you will be more than 10 minutes late we advise all clients to call, to verify availability. If you want to keep the appointment despite being late we advise there will be a $30 dollar convenience fee added to the bill and would be noted a Low Priority. 

NO CALL, NO SHOW

- We advise all of our clients, if you believe that you will not be able to make it to your appointment to please call, so that we may call in clients that are on a waiting list.  

- There will be a $20 no call/no show fee added to your next bill. 

- After 2 consecutive “No Call, No Shows” we will schedule your appointment and would be noted a Low Priority. 

SERVICES

De-matting

Depending on the size of the dog we are willing to demat with an additional fee. The first 15 minutes of brushing is included in your original price, after the first 15 minutes there will be an additional fee of $20 per 15 minutes needed to demat. 

Handling fee

At Top Knots & Tabbies we are aware that dogs may be scared and nervous and prone to nipping and biting. There will be a $20 handling fee if your dog is behaving more aggressively (biting and/or nipping more than 3 times in the visit.)

Please walk your pet before entering.

Please clean up after your pet.

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We kindly ask that you pick up your pet within a half hour of being called that your pet is ready. After the first 15 minutes a $10 charge will be added to your bill, an additional $1.00 after every minute until your pet is picked up. (Unless previous arrangements have been made and confirmed with Tracy)